BOOKING & CANCELLATION POLICY​
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At the time of your booking you are required to pay a booking fee in order to secure your appointment. The booking fee is £10 per treatment, a non-refundable deposit towards your total treatment /s price. A booking will not be made until this is received. The booking fee will be deducted from your treatment total.
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Appointment must made in advance, this can be done via my online booking system or contacting me via my social media or by email.
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You may cancel or change your booking up to 48 hours prior to your scheduled appointment time without forfeiting your booking fee.
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Should any changes or cancellations be made after this time your booking fee will be lost and you will be required to pay another prior to rebooking.
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Please note that there are no exceptions and it is not viewed on a case by case approach.
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If using a gift voucher to book with there is no separate booking fee required, however, a £10 fee per treatment booked will be deducted from the voucher total if the above terms are not adhered to
If you are on treatment subscription, your upfront payment is inclusive of your booking however, should you cancel/reschedule with less than 24 hours notice then £10 will be deducted from this and a further £10 will need to be paid in order to complete your course.
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BEHAVIOUR
​I will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards myself.
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PUNCTUALITY
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Please arrive on time for your appointment so we can begin your treatment on time
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Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.
TREATMENT TIMINGS
Treatment time stated includes brief consultation and dressing time
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PERSONAL ITEMS
Please ensure you retrieve all your personal items before leaving the premises as I cannot be held responsible for lost items
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At Kay’s Sanctuary, your privacy is our priority. We are committed to ensuring that all personal data is handled securely and in compliance with the Data Protection Act 2018.
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Data Collection & Usage: We collect personal details (name, contact information, health history) solely for booking and treatment purposes. This data is never shared with third parties without consent.
Data Storage: Your data is stored securely in password-protected digital systems. We only retain your information for as long as necessary to provide services or as required by law.
Your Rights: You have the right to request access, corrections, or deletion of your personal data at any time. To exercise these rights, contact us directly.